Booking Terms and Conditions

DEPOSIT:
$250 or 25 % of the total booking price, whichever is the greater, for bookings up to 28 days is required as a deposit in order for Raffordia Property Management to accept the reservation. For bookings of 28 days or more the deposit will be determined at the time of booking. Deposits are non-refundable in the event of a cancellation but can be transferred if dates are changed within a 90 day period from the original arrival date.

BALANCE:
The Guest agrees to pay the balance as shown on the Guest License Agreement due eight weeks before the date of scheduled arrival. In the event of late payment, or failure to pay Raffordia Property Management reserve the right to levy the cancellation charges. Raffordia Property Management accepts the following credit cards: Visa, MasterCard and Discover.

SECURITY DEPOSIT:
$250 - $500 (whichever is determined) will be requested along with your balance, as per your Guest License Agreement. This will be returned within 28 days of vacating the property providing no issues have been reported. Any damage, breakage or items removed from the villa must be paid for and should it exceed the amount of the security deposit we will endeavor to recover the balance of the costs from you.

CANCELLATION CHARGES:
We must be notified in writing as soon as possible in the event of cancellation. Should you cancel your booking the following conditions will apply:

**WE RESERVE THE RIGHT TO CANCEL YOUR BOOKING IF THE BALANCE IS NOT PAID BY THE DUE DATE.

REFUND POLICY:
Any monies due to a Guest from a cancellation will be refunded to the Guest within 30 days of accepted cancellations by Raffordia Property Management.

ACCOMMODATION:
In the unlikely event, beyond our control, the first choice accommodation is not available we will try to offer you alternative accommodation. If this is not possible or you want to cancel your booking because you are not satisfied with the alternative offered you will receive a full refund of all monies paid to date with no liability accepted or compensation paid.

Only the persons named on the Guest License Agreement are allowed to stay in the villa.

POOL HEATING:
If required must be ordered at time of booking and paid for within final balance. Price per day is applicable for the entire length of your stay, including arrival day but excluding departure day. In the event the pool heater is requested and paid for we do not imply and cannot guarantee the temperature of the pool as it will vary according to several factors, the main one being prevailing weather conditions. In the event of pool heater breakdown our liability will be limited to refunding the pool heat money paid by the guest for the number of proven days the heater is out of action. No monies will be taken or compensation paid.

CHECK IN/CHECK OUT PROCEDURES:
Check in time is 4.00 pm on the day of arrival. Any guests arriving before that time without prior confirmation may be refused entry at the discretion of the Company.

Check out time is 10.00 am on the date of departure; any guest staying past this time without prior arrangement will be subject to a late stay fee of $50.

LIABILITY:
During your stay Raffordia Property Management do not accept any liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused. The villa has a pool and Raffordia Property Management do not accept liability for injury or death howsoever caused as a result of use of the pool or surrounding areas.

Please bear in mind the villa/townhome/condo is on a residential development, which consists of both residential and vacation homes. Therefore Raffordia Property Management cannot be held responsible for any ongoing construction, alterations to existing villas or any noise or nuisance as a result thereof on or around the development.

FORCE MAJEURE:
Raffordia Property Management cannot accept, be responsible for or be liable in respect of loss, damage or changes caused by force majeure (e.g. Strikes, floods, terrorist activities, and closure of airports, weather conditions or other events beyond our control)

COMPLAINTS:
In the unlikely event of a complaint please contact Raffordia Property Management immediately. Whilst every possible action can and will be taken to remedy any complaint, the owner and Raffordia Property Management cannot and will not be held responsible for any appliances, facilities, furnishings, inventory, goods and services which, for whatever reason, are temporarily or otherwise inoperative or unavailable. Guests also agree to allow the owner or Raffordia Property Management reasonable time to rectify any issues that may occur without holding Raffordia Property Management and/or the owner responsible for the timescale necessary to put such issues right, nor seek compensation in any form whatsoever whilst these issues are corrected.

INSECTS:
All homes are treated on a regular basis as part of pest and termite control, however as Florida is a tropical state, the presence of insects is inevitable and is no reflection on the cleanliness of the villa and is no cause for complaint. To minimize their presence inside the villa please ensure all windows and doors are kept closed when not in use.

PETS:
Pets are welcome in some of our vacation homes and a guest is to inquire pet friendly home availability with the reservation request. Guests that are found with a pet in a vacation rental without permission will be removed from the property immediately without recourse of reimbursement or refund. The Pet Deposit Fee of $250 will be charge to the reservation in addition to the Security Deposit.

INSURANCE:
It is strongly recommended that suitable cancellation insurance is contained within your comprehensive travel insurance.

NO SMOKING POLICY:
Please note that all our villas/units do not allow smoking within the home; however smoking is permitted within the deck area.

BOOKING AMENDMENTS/CHANGES:
Once the deposit has been paid, any changes to the booking (such as changes of pool heating requirements, etc) will be subject to a $25 charge.

HOME RULES & REGULATIONS:
There are further rules and regulations listed in each villa/unit in relation to use of villa facilities, equipment, etc, as well as legal & fire regulations. These must be adhered to at all times.

PICTURES/PRESENTATION:
All our units are different and it is understood by the guest that all pictures and presentation of our properties and/or development are examples of how a vacation rental may look. Although all of our pictures are taken from actual vacation rentals there is no guarantee that some of the pictures reflect the actual property for the guest.

These Booking Terms and Conditions are subject to change without prior written notice.